SharePoint 的 HarePoint 帮助台允许在 Microsoft SharePoint 2013、2010 环境中构建帮助台系统。帮助台专为 SharePoint 设计，可开箱即用。该产品可以根据组织的具体需求轻松定制。 该产品的主要特点是易于快速的部署和即时可用性。已部署的 HarePoint 帮助台提供了一个特殊的帮助台网站模板，可用于创建所需数量的支持服务的网站。该产品为用户请求创建所需的处理周期提供了所有必要的设置：从为故障单选择所需的数据类型到为帮助台用户和工作人员配置通知和警报。 该产品的其他主要功能包括：请求处理逻辑基于 SharePoint 声明性工作流;为帮助台工作人员提供广泛的协作可能性;处理网络、电子邮件或电话请求;与公司电子邮件的深度集成;完全可定制的票证表格;用于帮助台员工性能监控的图形报告和仪表板。 产品许可非常简单高效;它基于 WFE 服务器编号，不需要为订阅、帮助台操作员数量或处理的服务请求数量支付任何其他费用。
版本历史记录
- 版本 15.5.0.4 发布于 2015-05-18
安全模型中的更改：仅具有"管理 Web 权限"的用户才能查看帮助台设置页面。 - 版本 14.0.1.3 发布于 2012-05-31
新版本
软件信息
- 软件分类： 服务器 > 其他服务器应用程序
- 发布者： MAPILab Ltd.
- 许可： 免费试用
- 价格： $1299.00
- 版本： 15.5.0.4
- 适用平台： windows
终端用户许可协议
HarePoint is the trademark of MAPILab Ltd. This license agreement is concluded between MAPILab Ltd. (hereinafter MAPILab) and you (the collective user, an authorized representative of a commercial or government organization or private person). Installation and usage of the software product HarePoint HelpDesk for SharePoint (hereinafter the Product) by you, indicates your acceptance of all points of the license agreement set forth below. If you do not agree with the proposed agreement, then you are obligated to refuse installing and using the Product. 1. Terms used in this Agreement SharePoint - SharePoint Server 2010, SharePoint Foundation 2010, Microsoft Office SharePoint Server 2007 or Microsoft Windows SharePoint Services 3.0. SharePoint Server - Web Front-End (WFE) Server or where Microsoft SharePoint Web Application is running. 2. Rights to the Product 2.1. All rights to the Product belong to MAPILab and they are protected by the copyright laws of the United Kingdom of Great Britain and Northern Ireland and by international treaties. This Product is not sold, this Product is licensed. 2.2. This license agreement gives you a nonexclusive right to use the Product with the limitations specified in this agreement. 2.3. This license to use the Product may not be resold or transferred to third parties or rented without the written permission of copyright holders. 2.4. The license does not grant the right to modify, decompile, disassembly, and cloning of the Product, except in, and within the limits of, cases when such actions are expressly authorized by the law. 2.5. MAPILab reserves all rights that are not clearly indicated in the license. 3. Licensing terms for the Product The commercial license of the Product is server-based. The number of licenses must be equal to the number of SharePoint Servers in an organization. The number of users isn't accounted in this licensing model. One registration key is provided for one SharePoint Server. 4. Licenses types You may use the product on the basis of one of two licenses: 4.1. Trial License. Provided automatically for a 30-day period to use the Product in organization's environment without any limitations of product functionality. This agreement presupposes that you have used the Product and used the Trial License with the intent to acquire a license for the Product after a successful test. MAPILab may contact you to discuss the progress of the testing of the product and the obtaining of a license. 4.2. Commercial License. This license is purchased for a number of SharePoint Servers and allows using the Product in the organization's environment without limitation by usage time and functionality. 5. Disclaimer 5.1. MAPILab is not responsible for any loss of profit, or for any other damages arising from use or misuse of the Product. The Product is used at your own risk. 5.2. MAPILab is not responsible if the Product ceases to function due to changes in your IT-infrastructure. 6. Confidential information 6.1. Any log files of the Product, access credentials, and other information about your infrastructure, which has been given to MAPILab by you shall be deemed confidential information. 6.2. If not specifically stated otherwise, MAPILab has the right to send confidential information to its authorized representatives, and to transfer such information outside of your country. 6.3. MAPILab is obligated not to keep your confidential information more than two years and to take all reasonable steps to protect it. 6.4. The fact that you acquire a license or licenses for the Product is not considered confidential information, unless otherwise stated, and may be mentioned on the Product web sites and in marketing materials. 7. Refunds 7.1. For testing of the Product, a Trial License is granted, according to Section 4. Failure on your side to test the Product before buying it cannot serve as grounds for a refund. 7.2. To obtain a refund it is necessary, but not sufficient in itself, to provide MAPILab, in any convenient manner, a letter of request outlining the reasons why you want to have funds returned for the Product. 7.3. You are obligated to assist employees of MAPILab in the researching of the stated reason(s) for a refund and its (their) resolution in a timely manner, for up to 45 days from the reception of your letter. 8. Technical support and Product updates 8.1. The price of the license for the Product includes the cost of technical support and Product updates for ONE year from the date of the acquisition of the license. After the expiration of this period, you can continue to use your version of the Product without any limitations, purchase a subscription for technical support and Product upgrades, or purchase a new version of the Product as it becomes available. 8.2. You must have a competent technical staff to deploy and service the Product and contact the technical support service. 8.3. All requests for technical support must be made through the online support system on the site of the Product (http://www.harepoint.com/support/). Violation of the terms of this License Agreement shall result in the automatic termination of the license to use the Product and could result in administrative and / or criminal prosecution.