标准软件支持包： - 支持我们公司开发的客户软件 - 评估器支持查询 - 这意味着支持未来客户谁需要评估我们的产品购买前。我们每产品提供 2 个免费支持事件 - 支持我们已经销售的标准软件产品 - 免费 - 两起支持事件或 2 个工时 - 付费支持包 - 我们的价目表中提及的产品为 SAEAUT 软件支持包 支持查询： - 非关键 - 关键 非关键问题的上报在 2 个工作日内。关键问题的升级是在同一个工作日。对于关键和非关键，接受电子邮件访问;电话访问仅用于关键电话。 关键支持查询是由于销售的软件产品提供的服务严重或完全丢失而上报的查询。 关键支持案例立即向技术支持工程师提出，以收集和调查信息。 在极少数情况下，问题超出了第一个人的知识领域，它会自动传递给该领域的成熟专家。支持经理监控情况，直到达成令人满意的解决方案。 SAEAUT 软件支持包： - 客户在此定义 5 个工时或 5 个支持事件的支持包内使用 - 如果支持查询可能需要超过 1 小时，根据第一个问题调查，客户会立即通过电子邮件、电话或传真通知客户，并要求他们协商解决问题或进行更深入的调查的预计工时数 - 该包可用于标准软件产品、客户软件产品和评估器支持查询的付费支持 - 客户有权要求报销一年以上未消费的标准 SAEAUT 软件支持包
版本历史记录
- 版本 1.0.0 发布于 2008-08-28
新增功能
软件信息
- 软件分类： 服务器 > 其他服务器应用程序
- 发布者： SAE - Automation, s.r.o.
- 许可： 免费试用
- 价格： $273.00
- 版本： 1.0.0
- 适用平台： windows
终端用户许可协议
SOFTWARE LICENSE AGREEMENT FOR END-USER FOR SOFTWARE FROM COMPANY SAE - Automation, s.r.o., Nov Dubnica This software license agreement for end-user is legal agreement between you (person or corporation) and company SAE - Automation, s.r.o. Nov Dubnica for software products of company SAE - Automation, s.r.o., which includes computer software and associated storage media with this computer software and printed materials, and may include "online" or electronic documentation delivering on storage media ("SOFTWARE PRODUCT" or "SOFTWARE"). By installing, copying, or otherwise using the SOFTWARE, you agree to be bound by the terms of this software license agreement. If you don't agree to the terms of this software license agreement, promptly return the unused SOFTWARE to company SAE - Automation, s.r.o. and money you paid for SOFTWARE, will be return to you. SOFTWARE LICENSE The SOFTWARE is protected by copyright laws and international copyright treaties, as well as other intellectual properly laws and treaties. The SOFTWARE isn't sold, but only the laws for its using are transfer to its user (licence is grant). GRANT OF LICENSE: This software license agreement grants to you following rights: 1. You can use one copy of the SOFTWARE from company SAE - Automation, s.r.o. on one computer. The SOFTWARE is used on computer, when it's loaded in operation memory (RAM) or installed on storage media (hard-disk, CD-ROM or another storage media). 2. You can print documentation or copy it in arbitrary number under following conditions: a. All text has to be copy without correction and with all pages. b. All copies have to have sign of copyright laws of company SAE - Automation, s.r.o. and all another attentions present in document. c. This documentation can't be distributed in order to make a profit. UPGRADE If the SOFTWARE is an upgrade of a product of company SAE - Automation or another company, you now may use or sell that upgraded software only in accordance with SOFTWARE on which was upgrade grant. COPYRIGHT All titles and copyrights in and to the SOFTWARE, the accompanying printed materials, and any copies of the SOFTWARE, are owned by SAE - Automation, s.r.o. or its suppliers. The SOFTWARE is protected by copyright laws and international treaty provisions. You have to treat with SOFTWARE as with otherwise product under copyright with the exception of: a. You can make one copy only for backup you investment. b. Install SOFTWARE on one computer and first copy remain as backup copy. FUTHER LAWS AND RESTRICTIONS 1. You can not modify, decompile, disassemble, decrypt, extract or divide and use separately single SOFTWARE components on several computers, or grant any other person or entity in doing so. 2. You can not insert, delete, replace, change or otherwise alter any files of the SOFTWARE. 3. You can not loan, rent, lease, give, sublicense, transfer, publish, disclose, display or otherwise make available the SOFTWARE in whole or it part, to any other person or entity. 4. Copyright transfer. You can transfer copyright for SOFTWARE using to third person, including this license agreement. You can not remain any copies and you have to remove entire SOFTWARE, including all components, data media and printed materials. Third person, on which you transfer SOFTWARE, have to agree with the terms of this software license agreement. If the SOFTWARE is an upgrade, you have to transfer all previous versions, on which the upgrade was grant. 5. There can be no assurances the SOFTWARE will protect any individual or his or her property from harm. By using the SOFTWARE there is no indemnification for harm of property or in case of the inexpert manipulation of the SOFTWARE. SAE - Automation assumes no responsibility or liability for any injury or damage to any persons or property resulting from the use by you of the SOFTWARE. 6. If you don't fulfil the terms and conditions of this software license agreement SAE - Automation, s.r.o. reserves the right to fail this license agreement for SOFTWARE. In that case you have to destroy all your copies of the SOFTAWRE. 7. Company SAE - Automation does not take over any furthers warranties resulted from using the SOFTWARE. 8. If any further cooperation or exploitation from third party software is needed for functionality of the SOFTWARE form SAE - Automation, s.r.o., you accept the responsibility for observation of license agreement of third party supplier, while it was not agreed differently by special agreement between you and SAE - Automation, s.r.o. 9. The end-user responds to claims made by breach of contract.