ManageEngine ServiceDesk Plus 是一种基于 Web、易于使用的帮助台和资产管理软件，其功能包括合同管理、采购和知识管理功能。它也有一个 ITIL 就绪版本。 通过将票务、资产跟踪、采购、合同管理和知识库集成到一个低成本、易于使用的包中，ServiceDesk Plus 使您能够提高 IT 服务团队的工作效率，让您的最终用户满意。 ServiceDesk Plus 使最终用户能够通过在线 Web 表单或电子邮件提交票证。它可自动执行多个关键工作流任务，如案例路由、确认请求者、技术人员通知和处理 SLA 规则。它包括一个解决方案模块，允许您在联机知识库中记录常见问题的最佳实践和解决方案。 ServiceDesk Plus 提供跨 Windows 和 Linux 工作站的准确库存跟踪功能。它还可以跟踪软件许可证，让您了解整个组织中过度使用或未充分利用的许可证的数量。 ServiceDesk Plus 可以帮助您根据产品类型维护完整的产品目录，其中列出了组织拥有的所有资产。它可以生成采购订单，通过电子邮件发送，并跟踪未完成的采购订单和已完成的采购。它还提供从应用程序文件和用户满意度.csv输入的请求和资产。 版本 7.0 添加了增强型活动目录集成、带审批器的增强采购系统、用于更好请求管理的业务规则、将类似请求分组并分配给队列的能力、全面的自定义报告、公告板、增强的列表视图、基于请求花费的时间计费、解决方案和通知的 HTML 编辑器、ITIL 就绪功能等。 事件 mgmt， 问题 mgmt， 更改 mgmt & CMDB 已经实现与所有功能. 免费版允许单个技术人员管理多达 25 个工作站。
版本历史记录
- 版本 7.0 发布于 2007-11-01
帮助台、资产管理、ITIL 就绪服务台、采购管理、合同管理
软件信息
- 软件分类： 业务 > 帮助台和远程电脑
- 发布者： AdventNet Inc
- 许可： 免费
- 价格： N/A
- 版本： 7.0
- 适用平台： windows
终端用户许可协议
This License Agreement details the policy for license of AdventNet ServiceDesk Plus ("Licensed Software") on the following topics: * Evaluation License * Commercial License * Technical Support Please read the following license carefully, before either (i) completing the electronic order or download of the Licensed Software from an authorised website, or (ii) installing the Licensed Software from media that was delivered after being ordered by alternative order process, as applicable. You acknowledge that you have read this License Agreement, have understood it, and agree to be bound by its terms. If you do not agree to the terms and conditions of this Agreement, either (i) exit the web site page without continuing the ordering process, or (ii) return the provided unused media and documentation within thirty (30) days from the date of shipment of the Licensed Software for a full refund of your payment, as applicable. 1. EVALUATION LICENSE: AdventNet grants to you a non-exclusive, non-transferable, Evaluation License for trial and evaluation of the Licensed software, in binary object code form, for a period of thirty (30) days from the date of download or installation. This License begins upon downloading or installing the Licensed Software and ends thirty (30) days thereafter ("Evaluation Period"). If you are not willing to use the Licensed Software, either the Free Edition or the Professional Edition, after the Evaluation Period, delete all the copies installed in your computer with immediate effect. You are forbidden from using the Licensed Software for any other use or otherwise offering it for resale under the terms of this Section 1. AdventNet retains all rights not specifically granted to you herein. 2. COMMERCIAL LICENSE: Free Edition: Where applicable, if you choose to use the Free Edition beyond the Evaluation Period, the Licensed Software allows you to manage up to 25 Workstations. AdventNet grants you a non-exclusive, non-transferable, world-wide license to use the Licensed Software for no cost in perpetuity. Professional Edition Subscription License: As part of your choosing to license the Subscription Model, AdventNet grants you a fee-bearing, non-exclusive, non-transferable, world-wide license to Use the Licensed Software, including user documentation that you have downloaded from or received on media provided by AdventNet, including all updates provided through the AdventNet subscribed support services, where applicable, provided that such access and Use of the Licensed Software is in accordance with the Single Installation License granted by AdventNet. "Use" means storing, loading, installing, executing or displaying the Licensed Software. "Single Installation License" means that one copy of the Licensed Software can be installed only on one machine. Under the Subscription License, the Licensed Software is licensed only for the intended duration. If the Licensee does not renew the Subscription beyond the duration, Licensee agrees to stop using the software, and remove the software from Licensee's systems. To continue using the Licensed Software beyond the subscribed duration, you must renew your license at least 10 days before the expiry of the term. As part of the Subscription License, all Updates, Upgrades, e-mail support for problem reporting and online access to product documentation to the Licensed Software will be provided to you at no additional cost during the intended period. 3. THIRD PARTY PRODUCTS: The Licensed Software may contain software which originated with third party vendors and without limiting the general applicability of the other provisions of this Agreement, you agree that (a) the title to any third party software incorporated in the Licensed Software shall remain with the third party which supplied the same; and (b) you will not distribute any such third party software available with the Licensed Software, in any manner. 4. RESTRICTIONS ON USE: In addition to all other terms and conditions of this Agreement, you shall not: (i) install one copy of the Licens ed Software on more than one computer; (ii) remove any copyright, trademark or other proprietary notices from the Licensed Software or its copies; (iii) make any copies except for one back-up or archival copy, for temporary emergency purpose; (iv) rent, lease, license, sublicense or distribute the Licensed Software or any portions of it on a standalone basis or as part of your application; (v) modify or enhance the Licensed Software; (vi) use the Licensed Software in a computer-based services business or publicly display visual output of the Licensed Software or use the Licensed Software for the benefit of any other person or entity; (vii) reverse engineer, decompile or disassemble the Licensed Software. (viii) allow any third parties to access, use or support the Licensed Software. 5. TECHNICAL SUPPORT: AdventNet provides support that includes email support for problem reporting, product updates, and online access to product documentation for a period of one year. AdventNet specifically excludes upgrades from the support program. Upgrade to the Licensed Software will be provided upon payment of an Upgrade License Fee in accordance with AdventNets then current pricing policy. 6. OWNERSHIP AND INTELLECTUAL PROPERTY: AdventNet owns all right, title and interest in and to the Licensed Software. AdventNet expressly reserves all rights not granted to you herein, notwithstanding the right to discontinue or not to release any Licensed Software and to alter prices, features, specifications, capabilities, functions, licensing terms, release dates, general availability or characteristics of the Licensed Software. The Licensed Software is only licensed and not sold to you by AdventNet. 7. AUDIT: AdventNet has the right to audit your Use of the Licensed Software by providing at least seven (7) days prior written notice of its intention to conduct such an audit at your facilities during normal business hours. 8. CONFIDENTIALITY: The Licensed Software contains proprietary information of AdventNet that are protected by the laws of the United States and you hereby agree to take all reasonable efforts to maintain the confidentiality of the Licensed Software. You agree to reasonably communicate the terms and conditions of this Agreement to those persons employed by you who come into contact with or access the Licensed Software, and to use reasonable efforts to ensure their compliance with such terms and conditions, including but not limited to, not knowingly permitting such persons to use any portion of the Licensed Software for a purpose that is not allowed under this Agreement. 9. WARRANDY DISCLAIMER: AdventNet does not warrant that the Licensed Software will be error-free. Except as provided herein, the Licensed Software is furnished "as is" without warranty of any kind, including the warranties of merchantability and fitness for a particular purpose and without warranty as to the performance or results you may obtain by using the Licensed Software. You are solely responsible for determining the appropriateness of using the Licensed Software and assume all risks associated with the use of it, including but not limited to the risks of program errors, damage to or loss of data, programs or equipment, and unavailability or interruption of operations. Because some jurisdictions do not allow for the exclusion or limitation of implied warranties, the above exclusions or limitations may not apply to you. 10. LIMITATION OF LIABILITY: In no event will AdventNet be liable to you or any third party for any special, incidental, indirect, punitive or exemplary or consequential damages, or damages for loss of business, loss of profits, business interruption, or loss of business information arising out of the use or inability to use the program or for any claim by any other party even if AdventNet has been advised of the possibility of such damages. AdventNet's entire liability with respect to its obligations under this agreement or otherwise with respect to the Licensed Software shall not exceed the amount of the named developer licens e fee paid by you for the Licensed Software. Because some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, the above exclusions or limitations may not apply to you. 11. INDEMNIFICATION: AdventNet agrees to indemnify and defend you from and against any and all claims, actions or proceedings, arising out of any claim that the Licensed Software infringes or violates any valid U.S. patent, copyright or trade secret right of any third party; so long as you provide; (i) prompt written notice to AdventNet of such claim; (ii) cooperate with AdventNet in the defense and/or settlement thereof, at AdventNets expense; and, (iii) allow AdventNet to control the defense and all related settlement negotiations. The above is AdventNets sole obligation to you and shall be your sole and exclusive remedy pursuant to this Agreement for intellectual property infringement. AdventNet shall have no indemnity obligation for claims of infringement to the extent resulting or alleged to result from (i) any combination, operation, or use of the Licensed software with any programs or equipment not supplied by AdventNet; (ii) any modification of the Licensed Software by a party other than AdventNet; and (iii) your failure, within a reasonable time frame, to implement any replacement or modification of Licensed Software provided by AdventNet. 12. TERMINATION: This Agreement is effective until terminated by either party. You may terminate this Agreement at any time by destroying or returning to AdventNet all copies of the Licensed Software in your possession. AdventNet may terminate this Agreement for any reason, including but not limited to your breach of any of the terms of this Agreement. Upon termination, you shall destroy or return to AdventNet all copies of the Licensed Software and certify in writing that all know copies have been destroyed. All provisions relating to confidentiality, proprietary rights, non-disclosure, and limitation of liability shall survive the termination of this Agreement. 13. GENERAL: This Agreement shall be construed, interpreted and governed by the laws of the State of California exclusive of its conflicts of law provisions. This Agreement constitutes the entire agreement between the parties, and supersedes all prior communications, understandings or agreements between the parties. Any waiver or modification of this Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this Agreement is found invalid or unenforceable, the remainder shall be interpreted so as to reasonable effect the intention of the parties. You shall not export the Licensed Software or your application containing the Licensed Software except in compliance with United States export regulations and applicable laws and regulations.