增强业务能力的最佳方法之一是借助出色的帮助台软件。 介绍 DataTrack 系统，这是一个功能强大的、支持 Web 的服务和支持管理系统，专为服务台、呼叫中心、软件开发团队和 IT 部门而设计。 DataTrack 系统由 DataTrack 服务器、桌面客户端和 Web 客户端组成，为各种规模和类型的组织提供创新的、包罗万象的解决方案。 DataTrack 系统是一个无缝的、永远存在的软件层，通过自动化大部分现有工作流，简化了支持管理、通信和协作。 DataTrack 系统通过直观、易于使用的工具（如基于规则的自动化和上报、集成 Web 客户端、通信跟踪、电子邮件到票证转换和知识库）与员工、客户、供应商和其他业务合作伙伴建立了强大的连接。 -- 轻松跟踪、分类和确定工作请求的优先级。 -- 通过自动电子邮件通知提高响应能力和保持最新状态。 -- 通过自动化和上报改进工作流程并确保及时性。 -- 自动电子邮件到票证转换和通信跟踪。 -- 将工作请求组织到分层文件夹中。 -- 通过远程 PC 审核，通过有关请求者硬件和软件的详细信息改进故障排除。 -- 通过仪表板快速访问最近提交和过期的项目。 -- 生成详细的统计数据和报告。 -- 使用全面的搜索功能查找您要查找的信息。 -- 使用用户定义的字段自定义软件。 -- 自动路由请求、发送电子邮件、通过自动化修改请求。 跟踪和支持您的 IT 资产 -- 综合、完全可定制的资产管理。 -- 确保许可证符合集成软件许可证跟踪。 -- 轻松的硬件和软件审核 -- 通过详细的审计跟踪和历史记录跟踪硬件和软件更改。
版本历史记录
- 版本 3.5.9908.1 发布于 2012-06-11
软件信息
- 软件分类： 业务 > 帮助台和远程电脑
- 发布者： Magnoware Systems
- 许可： 免费试用
- 价格： $349.99
- 版本： 3.5.9908.1
- 适用平台： windows
终端用户许可协议
1. INTRODUCTION AND ACCEPTANCE. This End User License Agreement (“EULA”) is a legal agreement between you (an individual or an organization) and Magnoware Systems Incorporated (“Magnoware”) regarding use of software application entitled Magnoware DataTrack System, Magnoware DataTrack Desktop Client 3.5, Magnoware DataTrack Server 3.5, or Magnoware DataTrack Web Client 3.5, including documentation, future patches, updates or upgrades (“Software”). BEFORE CONTINUING WITH THE INSTALLATION OF THE SOFTWARE, CAREFULLY READ THE TERMS AND CONDITIONS OF THIS EULA. BY CONTINUING WITH THE INSTALLATION OF THIS SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BY THIS EULA. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH BY THIS EULA, PLEASE CANCEL THE INSTALLATION IMMEDIATELY, AND DESTROY ANY COPIES YOU POSSESS. 2. GRANT OF LICENSE. Magnoware grants you the following rights providing that you comply with the terms and conditions set forth by this EULA. 2.1 Installation and Use. You may install and use a copy of the Software on one computer. 2.2 Documentation Licensing. Any documentation which accompanies this Software, including online documentation, is licensed for internal, non-commercial purposes solely. 3. MANDATORY PRODUCT REGISTRATION. In this Software, there are technological measures designed to thwart unauthorized, unlicensed use of the Software. An evaluation period of 14 days is offered, after which you must either discard or register your copy of the Software. 4. RESERVATION OF RIGHTS AND OWNERSHIP. Magnoware reserves all rights not expressly granted to you in this EULA. The Software is licensed, not sold, and may not be rented, leased, or loaned. The Software is protected by copyright and other intellectual property laws and treaties. 5. LIMITATIONS ON REVERSE ENGINEERING. You may not in any way reverse engineer, disassemble, or decompile the Software, unless doing so is expressly permitted by applicable law. 6. UPGRADES. Software upgrades at discounted prices may only be purchased if the Software being upgraded is licensed and identified as eligible for upgrade. 7. SOFTWARE TRANSFER. As a licensed user of the Software, you may transfer your copy to a different computer. Once such a transfer has been completed, you must uninstall/remove the Software from the original computer. 8. TERMINATION. Without prejudice to any other rights, Magnoware may terminate this EULA if you fail to comply with the terms and conditions set forth by this EULA. 9. LIMITED WARRANTY FOR SOFTWARE ACQUIRED IN THE UNITED STATES. Magnoware guarantees that the Software will function substantially for a period of thirty (30) days from the date of purchase. Any use of the Software after this period is at your own risk. After this period, to the maximum extent permitted by applicable law, Magnoware disclaims all warranties and conditions, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and noninfringement. 10. NO LIABILITY FOR CONSEQUENTIAL DAMAGES. To the maximum extent permitted by applicable law, in no event shall Magnoware be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other financial loss) arising out of the use of or inability to use the Software, even if Magnoware has been advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.