Web 跟踪是基于 Web 的 PC 清单和帮助台软件，安装在您的本地环境中。该计划为 IT 员工提供了进行自动化硬件和软件审核所需的工具，以及从购买到处置跟踪 IT 设备的能力。Web 跟踪包括一个全面的帮助台模块，包含集成的电子邮件。最终用户和技术人员登录此应用程序以管理支持请求。 Web 轨道包括一个全面的帮助台系统。这允许您为技术人员分配任务和帮助台票证。可以从此信息生成许多不同的报告，包括您为不同部门工作的时间、您花费大部分时间处理的问题类型、每周工作报告等。您可以为票证设置不同的优先级，并将其分配给相应的技术人员。由于帮助台与清单集成，因此在解决问题之前，您将了解正在处理的用户和设备。通过使用帮助台，您还将构建一个根据您的独特环境定制的专有知识库。Hep Desk 请求也可以链接到计算机、外围设备和/或软件产品。这允许您维护资产的问题历史记录。 集成电子邮件会向您保证，当新的帮助台票证到达时或修改现有帮助台票证时，会通知您。 有一个电子邮件到票证转换器，允许在将电子邮件发送到预配置的地址时创建票证。 运行计算机审核时，程序会自动在数据库中创建或更新计算机记录。 Web 轨道还提供一种简单的方法来跟踪软件资产，如 CD、下载的程序、开放许可协议等。
版本历史记录
- 版本 8.0.3 发布于 2010-12-21
基于 Broswer， 电子邮件到票证转换器添加。现场定位支持。可自定义的着陆页和更多...
软件信息
终端用户许可协议
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