Polar 帮助台免费是一个基于 Web 的解决方案，用于组织支持部门。它功能齐全，对 1 名技术人员和无限制的最终用户提供商业免费服务。无试用期届满，无义务，无表格填写。 事件管理、知识库、电子邮件集成、语言管理、报告和清晰的用户友好界面是增强和改进支持中心同时简化其管理的功能。 主要优势： - 源代码可供购买 - 轻松部署和配置 - 培训时间极短，能够无缝引进新的支助人员 - 灵活的许可模式 主要优势： - 全功能基于 Web 的帮助台，为 1 名用户提供商业免费服务 - 报告和清晰的用户友好界面 - 根据 ITIL 和最佳实践程序整合经过验证的事件管理流程 - 提高支持人员对客户期望和 IT 服务管理目标的认识 - 通过告知客户事件状态的每一次更改，提高客户满意度 - 沟通变得可衡量。 - 通过服务级别管理流程满足客户服务请求 - 实现一致的服务级别 - 平衡所需的服务级别与服务成本 - 通过更快的解决（通过自动化支持流程启用），将事件对业务的不利影响降至最低 - 利用事件重复和重复服务程序降低运营支持成本 - 通过将通信从电子邮件传输到帮助台来解决垃圾邮件问题
版本历史记录
- 版本 4.1 发布于 2007-02-19
此版本修复了错误，并实现了许多客户要求的一些功能。
软件信息
终端用户许可协议
Polar Help Desk Version 4.1 Copyright Notice Copyright (c) 1995-2006 Polar and/or its suppliers, Polar, Put Supavla 1, HR-21000 Split, Croatia, Europe. All rights reserved. Specifications subject to change without notice. This license applies to the release version of Polar Help Desk 4.1 (hereafter referred as "The Software"). You should carefully read the following terms and conditions before using this software. Your use, distribution, or installation of this copy of The Software indicates your acceptance of this License. This copy of the Software may be installed on a single server. Prohibited uses - You May Not: 1. RENT, LEASE, OR LEND THE SOFTWARE OR SOFTWARE DOCUMENTATION. 2. OTHERWISE TRANSFER OR USE, COPY, OR MERGE THE SOFTWARE, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PERMITTED IN THIS LICENSE. 3. MODIFY, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER OR TRANSLATE THE SOFTWARE, EXCEPT CONTENTS OF SUBFOLDERS IMAGES AND INTERFACE 4. REPRODUCE, MODIFY OR TRANSLATE THE SOFTWARE DOCUMENTATION. 5. REMOVE ANY PROPRIETARY NOTICES, LABELS OR MARKS ON THE SOFTWARE OR SOFTWARE DOCUMENTATION. The source codes of the SOFTWARE are valuable assets of Polar. You agree to keep all source codes of the SOFTWARE in confidence. You may not transfer or assign the SOFTWARE or your rights under this agreement. Term You may terminate your License and this Agreement at anytime by destroying the SOFTWARE and SOFTWARE documentation together with all copies in any form. They will also terminate automatically if you fail to comply with any term or condition of this Agreement, in which event you agree to destroy the SOFTWARE and SOFTWARE documentation together with all copies in any form, and to provide us upon our request with written certification of such destruction. Limited Warranty/Limitation of Remedies EXCEPT AS SPECIFICALLY STATED IN THIS AGREEMENT, THE SOFTWARE AND SOFTWARE DOCUMENTATION IS PROVIDED AND LICENSED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Limitation of liability IN NO EVENT WILL POLAR BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS OR REVENUES, LOSS OF DATA, BUSINESS INTERRUPTION LOSS, RECOVERY OR SUBSTITUTION COSTS, OR CLAIMS BY THIRD PARTIES, OR OTHER INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF POLAR OR A POLAR DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL POLAR'S LIABILITY EXCEED THE AMOUNT OF THE LICENSE FEE PAID BY YOU FOR THE SOFTWARE. High Risk Activities The SOFTWARE is not fault-tolerant and is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage ("High Risk Activities"). Polar and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities. Technical Support Polar will provide you (the original licensee only) with limited technical support by electronic media for a period of 60 days after delivery of the SOFTWARE to you. You can use your technical support rights by contacting us: * using e-mail [email protected] * using e-mail [email protected] * using support on our web site at http://support.polarsoftware.com/helpdesk General This agreement is governed by international copyright laws and treaties. The prevailing party in any action or proceeding brought in connection with a breach of this Agreement will be entitled to reimbursement by the other party for costs and reasonable attorneys' fees. Any questions concerning this Agreement should be referred in writing to Polar (see our add ress on top of this agreement). Copyright Notice Copyright (c) 1995-2006 Polar and/or its suppliers, Polar, Put Supavla 1, HR-21000 Split, Croatia, Europe. All rights reserved. Specifications subject to change without notice. Any rights not expressly granted herein are reserved You acknowledge that you have read this agreement, and by installing this software package indicate your acceptance of its terms and conditions. You also agree that it is the complete agreement between us and that it supersedes any prior information or representations you received relating to the subject matter of this agreement. No Polar dealer, distributor representative or employee is authorized to make any modifications or additions to this agreement.