鼠标跟踪包括一个全面的帮助台系统。这允许您为技术人员分配任务和帮助台票证。可以从此信息生成许多不同的报告，包括您为不同部门工作的时间、您花费大部分时间处理的问题类型、每周工作报告等。您可以为票证设置不同的优先级，并将其分配给相应的技术人员。由于帮助台与鼠标跟踪清单集成，因此在解决问题之前，您将了解要处理的用户和设备。通过使用帮助台，您还将构建一个根据您的独特环境定制的专有知识库。您还可以将帮助台票证链接到计算机、外围设备和软件产品。这允许您维护鼠标跟踪清单的问题历史记录。根据您为鼠标跟踪购买的用户许可证，您可能有多个技术人员使用此功能。 鼠标轨道包括一个非常强大的知识库，恭维帮助台。知识库文章可以从头开始创建，也可以根据退出的帮助台请求构建。通过日常使用帮助台，您可以轻松地创建根据您的独特环境定制的自定义知识库。 鼠标跟踪为您的 IT 库存需求提供完整的解决方案。鼠标跟踪将促进计算机、外围设备、软件资产和文档的跟踪。 鼠标跟踪还包括一种跟踪设备购买的方法。从编写采购订单到将物料接收到库存中，您可以有效地跟踪硬件和软件采购。鼠标跟踪船舶超过40个内置的报告和图形。有关于计算机、外围设备、设备、服务台、文档、软件和采购的报告。 此外，最终用户可以创建报表和图形，并直接保存在程序中。
版本历史记录
- 版本 6.08 发布于 2008-02-15
软件信息
- 软件分类： 业务 > 帮助台和远程电脑
- 发布者： Gritware, LLC
- 许可： 免费
- 价格： $345.00
- 版本： 6.50
- 适用平台： windows
终端用户许可协议
THIS COMPUTER PROGRAM IS PROTECTED BY COPYRIGHT LAW AND INTERNATIONAL TREATIES. UNAUTHORIZED REPRODUCTION OR DISTRIBUTION OF THIS PROGRAM'S REGISTRATION KEY, PC AUDIT KEY, ANY FILE THAT CONTAINS THESE KEYS, OR ANY PORTION OF THEM, MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES, AND WILL BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE UNDER THE LAW. DISCLAIMER OF WARRANTIES: YOU AGREE THAT GRITWARE HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS BEING PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. GRITWARE DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. Some states or jurisdictions do not allow the exclusion of implied warranties so the above limitations may not apply to you. LIMIT OF LIABILITY: IN NO EVENT WILL GRITWARE BE LIABLE TO YOU FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF GRITWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you..