versaSRS 提供了一个灵活且可扩展的解决方案，用于管理帮助台和服务请求流程，并为最终用户和客户提供经济高效的解决方案。尽管这是一个基于浏览器的应用程序，但反之亦然，服务台看起来不像传统网页，而是设计为作为桌面应用程序工作，提供直观界面的好处，以及浏览器技术的最新进展。反之亦然：瘦客户端技术（100%基于Web浏览器）;完全启用电子邮件;可搜索的知识数据库;全面管理分配功能;文件附件;报告撰写;快速问题日志记录;轻松重新分配给个人或技能组;新发行和截止日期警报;升级;父母/子女关系;工作请求（行动）;行动升级;计费模块;资产管理;联系人经理;自动电子邮件和观察员通知;可自定义的问题优先;全面的审计轨迹和历史;综合模板化能力;调度程序;事件管理器;可自定义的系统标签;可自定义的查找列表;可自定义的窗体创建;以及更多...
版本历史记录
- 版本 4.1.0 发布于 2009-12-14
新 v4.1.0 版本 - 免费社区版 {*} - 版本 5.0 发布于 1970-01-01
软件信息
终端用户许可协议
versaSRS - 30 DAY TRIAL Licensed Copies: 1 END-USER LICENSE AGREEMENT IMPORTANT-READ CAREFULLY: This End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and VersaDev Pty Ltd. for the VersaDev software product identified above, which includes computer software and may include associated media, printed materials, and "online" or electronic documentation ("Product"). An amendment or addendum to this EULA may accompany the Product. YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY INSTALLING, COPYING, OR OTHERWISE USING THE PRODUCT. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE THE PRODUCT. 1. GRANT OF LICENSE. VersaDev Pty Ltd. grants you the following rights provided that you comply with all terms and conditions of this EULA: * Installation and use. You may install, use, access, display and run one copy of the Product on a single computer, such as a workstation, terminal or other device ("Workstation Computer"). A "License Pack" allows you to install, use, access, display and run additional copies of the Product up to the number of "Licensed Copies" specified above. * Storage/Network Use. You may also store or install a copy of the Product on a storage device, such as a network server, used only to install or run the Product on your other Workstation Computers over an internal network; however, you must acquire and dedicate an additional license for each separate Workstation Computer on or from which the Product is installed, used, accessed, displayed or run. A license for the Product may not be shared or used concurrently on different Computers. * Reservation of Rights. VersaDev Pty Ltd. reserves all rights not expressly granted to you in this EULA. 2. UPGRADES. To use a Product identified as an upgrade, you must first be licensed for the product identified by VersaDev Pty Ltd. as eligible for the upgrade. After upgrading, you may no longer use the product that formed the basis for your upgrade eligibility. 3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Product provided by VersaDev Pty Ltd., unless we provide other terms along with the update or supplement. 4. TRANSFER-Internal. You may move the Product to a different Workstation Computer. Transfer to Third Party. The initial user of the Product may make a one-time transfer of the Product to another end user. The transfer has to include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Product must agree to all the EULA terms. No Rental. You may not rent, lease, or lend the product. 5. LIMITATION ON REVERSE ENGINEERING,DECOMPILATION, AND DISASSEMBLY. You may not reverse engineer, decompile, or disassemble the Product, except and only to the extent that it is expressly permitted by applicable law notwithstanding this limitation. 6. TERMINATION. Without prejudice to any other rights, VersaDev Pty Ltd. may cancel this EULA if you do not abide by the terms and conditions of this EULA, in which case you must destroy all copies of the Product and all of its component parts. 7. CONSENT TO USE OF DATA. You agree that VersaDev Pty Ltd. and its affiliates may collect and use technical information you provide as a part of support services related to the Product. VersaDev Pty Ltd. agrees not to use this information in a form that personally identifies you. 8. NOT FOR RESALE SOFTWARE. Product identified as "Not for Resale" or "NFR," may not be resold, transferred or used for any purpose other than demonstration, test or evaluation. 9. LIMITED WARRANTY FOR SOFTWARE PRODUCTS. VersaDev Pty Ltd. warrants that the Product will perform substantially in accordance with the accompanying materials for a period of ninety days from the date of receipt. If an implied warranty or condition is created by your state/jurisdiction and federal or state/provincial law prohibits disclaimer of it, you also have an implied warranty or condition, BUT ONLY AS TO DEFECTS DISCOVERED DURING THE PERIOD OF THIS LIMITED WARRANTY (NINETY DAYS). AS TO ANY DEFECTS DISCOVERED AFTER THE NINETY (90) DAY PERIOD, THERE IS NO WARRANTY OR CONDITION OF ANY KIND. Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts, so the above limitation may not apply to you. Any supplements or updates to the Product, including without limitation, any (if any) service packs or hot fixes provided to you after the expiration of the ninety day Limited Warranty period are not covered by any warranty or condition, express, implied or statutory. LIMITATION ON REMEDIES; NO CONSEQUENTIAL OR OTHER DAMAGES. Your exclusive remedy for any breach of this Limited Warranty is as set forth below. Except for any refund elected by VersaDev Pty Ltd., YOU ARE NOT ENTITLED TO ANY DAMAGES, INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL DAMAGES, if the Product does not meet VersaDev Pty Ltd.'s Limited Warranty, and, to the maximum extent allowed by applicable law, even if any remedy fails of its essential purpose. The terms of Section 13 below ("Exclusion of Incidental, Consequential and Certain Other Damages") are also incorporated into this Limited Warranty. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights. You may have others which vary from state/jurisdiction to state/jurisdiction. YOUR EXCLUSIVE REMEDY. VersaDev Pty Ltd.'s and its suppliers' entire liability and your exclusive remedy shall be, at VersaDev Pty Ltd.'s option from time to time exercised subject to applicable law, (a) return of the price paid (if any) for the Product, or (b) repair or replacement of the Product, that does not meet this Limited Warranty and thatis returned to VersaDev Pty Ltd. with a copy of your receipt. You will receive the remedy elected by VersaDev Pty Ltd. without charge, except that you are responsible for any expenses you may incur (e.g. cost of shipping the Product to VersaDev Pty Ltd.). This Limited Warranty is void if failure of the Product has resulted from accident, abuse, misapplication, abnormal use or a virus. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. Outside the United States or Canada, neither these remedies nor any product support services offered by VersaDev Pty Ltd. are available without proof of purchase from an authorized international source. To exercise your remedy, contact VersaDev Pty Ltd. 10. THE VERSASRS SOFTWARE IS PROVIDED TO THE USER ''AS IS.'' VERSADEV DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. FURTHERMORE, VERSADEV DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR ANY DOCUMENTATION PROVIDED THEREWITH IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY VERSADEV OR A VERSADEV AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. 11. DISCLAIMER OF WARRANTIES. The Limited Warranty that appears above is the only express warranty made to you and is provided in lieu of any other express warranties (if any) created by any documentation or packaging. Except for the Limited Warranty and to the maximum extent permitted by applicable law, VersaDev Pty Ltd. and its suppliers provide the Product and support services (if any) AS IS AND WITH ALL FAULTS, and hereby disclaim all other warranties and conditions, either express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Product, and the provision of or failure to provide support services. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE PRODUCT. 12. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VERSADEV PTY LTD. OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF VERSADEV PTY LTD. OR ANY SUPPLIER, AND EVEN IF VERSADEV PTY LTD. OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 13. LIMITATION OF LIABILITY AND REMEDIES. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced above and all direct or general damages), the entire liability of VersaDev Pty Ltd. and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing (except for any remedy of repair or replacement elected by VersaDev Pty Ltd. with respect to any breach of the Limited Warranty) shall be limited to the greater of the amount actually paid by you for the Product or U.S.$5.00. The foregoing limitations, exclusions and disclaimers (including Sections 11, 12 and 13 above) shall apply to the maximum extent permitted by applicable law, even if any remedy fails its essential purpose. 14. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included with the Product) are the entire agreement between you and VersaDev Pty Ltd. relating to the Product and the support services (if any) and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Product or any other subject matter covered by this EULA. To the extent the terms of any VersaDev Pty Ltd. policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 15. The Product is protected by copyright and other intellectual property laws and treaties. VersaDev Pty Ltd. or its suppliers own the title, copyright, and other intellectual property rights in the Product. The Product is licensed, not sold.